Terms & Conditions for FishForge

Terms and Conditions, Returns, Exchange and Cancellation Policy

Effective Date: [2025-02-04]

1. Refund and Return/Exchange Policy

1.1 Returns and Exchanges

Fishforge strives to provide high-quality 3D-printed products. However, if you are not satisfied with your purchase, you may request a return or exchange under the following conditions:

Defective or Damaged Products: If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the product and packaging.

Incorrect Item Received: If you receive the wrong item, notify us within 7 days for a replacement or refund.

Non-Returnable Items: Customized or personalized items cannot be returned unless they arrive damaged or defective.

Condition of Return: Items must be unused, in their original packaging, and in resalable condition.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part.

1.2 Refunds

Approved refunds will be processed within 5-7 business days after the returned item is received and inspected.

Refunds will be issued via the original payment method.

Shipping fees are non-refundable unless the return is due to a mistake on our part.

2. Cancellation Policy

2.1 Order Cancellations

Orders may be canceled within 24 hours of placement for a full refund.

After 24 hours, cancellations are subject to a 30% restocking fee, as production may have already begun.

Customized or made-to-order items cannot be canceled once production has started.

3. Terms and Conditions

3.1 General Terms

By placing an order on Fishforge, you agree to these policies and terms.

Fishforge reserves the right to update these policies at any time without prior notice.

All products are made using 3D printing technology, and slight variations in texture or color may occur.

3.2 Payment and Pricing

Prices are listed in South African Rand (ZAR) and are subject to change without notice.

Payment must be completed before orders are processed and shipped.

3.3 Shipping and Delivery

Fishforge ships within South Africa. Delivery times depend on the shipping method selected at checkout est. 3-5days.

We are not responsible for shipping delays caused by couriers or external factors.

3.4 Liability Disclaimer

Fishforge is not responsible for improper use of products.

We are not liable for any indirect, incidental, or consequential damages arising from product use.

For any questions, please contact us at info@fishforge.co.za.